The first step in maintaining your Susan Green necklace is to make sure you wear it correctly. When putting on a piece with a clasp, make sure the hook side of the clasp is in your right hand with the hook facing away from the back of the neck while the loop side is in your left hand. This is important because the fiber-wrapped arms of the necklace are sculpted to fit your neck in this direction. Worn this way, every surface touching the back of the neck is smooth and comfortable. This is also true of the long pieces which do not have clasps. To make sure you are wearing a long piece correctly, check that the correct side of the wrap is showing forward. On the front side of the wrap the fibers run horizontally, while on the back they run on a diagonal.

The important thing to remember when preparing your Susan Green necklace for travel is that if the necklace is packed snugly so that it cannot shift in transit, it will not become damaged or tangled. We recommend wrapping necklaces "burrito-style" in tissue or cloth. For a multi-strand necklace with a clasp: undo the clasp and lay the necklace on top of the tissue with the two arms alongside each other and the beaded strands extending out below them. Fold the bottom of the tissue up and the two sides inwards. Then roll the "burrito" into a neat little package. For a long, multi-strand necklace without a clasp: double the piece lengthwise on top of tissue and fold as described above. For a collar-style necklace: keep the clasp engaged and wrap in tissue loosely enough that the fiber-wrapped base does not bend. Some necklaces have stone elements that are breakable. Wrap these elements in bubble wrap or other padding before wrapping the rest of the necklace in tissue.

When a Susan Green multi-strand necklace is hanging correctly, each strand has a perfect place in the flow of beads and no strand is looped or tangled. However, if a necklace is dropped or shifts in travel, the strands may become tangled. Untangling a necklace is best done by two people. The first person simply unclasps the two arms and holds them up so the beading hangs freely. The second person untangles the strands as follows: The strands are beaded in rows. Most necklaces have two or three rows of beads on each arm. Begin on the front of the necklace. Make sure every strand in the front row is hanging straight by gently pulling each strand free of entaglements and dropping it so that it falls on the front of the piece. Next go to the back of the piece and make sure that the back row is lying correctly in the same way. If there is a middle row, it should automatically be fixed by the straightening of the front and back. Performing this operation regularly will keep your necklace flowing beautifully.